ONLINE COURSE Customer Care & Front Office Skills Workshop for Receptionists & Shop Assistants

Learn how to become 5 Star Customer Care Experts!

Price Includes:
Lifetime Access
Certificate
Almost 8 hours of Video Training
Complete In Your Own Time

** As soon as payment has been made, we will open a Student Account for you and send you the Login Details.  You can then start learning straight away!

Price Includes:
Lifetime Access
Certificate
Almost 8 hours of Video Training
Complete In Your Own Time

** As soon as payment has been made, we will open a Student Account for you and send you the Login Details. 
You can then start learning straight away!

COURSE MODULES

1. Personal Hygiene, Healthcare & Personal Growth: We start with the student and spend a session on personal growth with development tests, motivation, how to do financial and goal setting planning and how to be successful with teamwork.  We talk about Inventory of your Skills and attitude in the workplace and overall well-being –   Happy student, happy workplace!
2. Advanced Communications Skills (Body Language, Greetings and Welcome, Advanced Telephone Skills and taking Messages, Perfect Customer orientated language, Advanced Listening Skills).
3. Advanced Listening Skills
4. Advanced Customer Care Techniques
5. How to deal with Customer problems and Complaints (Problem solving)
6. 12 steps to a satisfied Customer – a step by step guide (golden nuggets!)
7. Receptionist Skills & Tasks
8. Front of House Skills
9. Shop Assistant Skills
10. Business Etiquette and how to introduce Customers to Staff and Management.
11. Become a Five Star Customer Service Specialist!