Waiter Training for Restaurant & Coffee Shop Staff
Want your staff to become 5 Star Waiters?
Do you have new waiters that need training?
THEN THIS COURSE IS FOR YOU!
Let us train your Waiting Staff to become FIVE STAR Waiters!
This is a One Full Day Course (08:30 – 16:30)
PRESENTED IN HERMANUS, WESTERN CAPE
Price Includes:
Full Course Manual
Certificate
Refreshments
Pratical Serving Sessions
Napkins for Learning To Fold Session
For Online Booking & Payments, Please select the date and number of students and Click Add To Cart
R850.00
For Manual Bookings, please complete the form below and we will send you an invoice
Full Description
This is a One full day course (08:30 – 16:30)
PRESENTED IN HERMANUS, WESTERN CAPE
Price Includes:
Full Course Manual
Certificate
Refreshments
Pratical Serving Sessions
Napkins for Learning To Fold Session
COURSE MODULES
• Personal Hygiene, Healthcare & Personal Growth (we start with the student and spend a session on personal growth with development tests, motivation, how to do financial and future planning, teamwork and overall well-being – Happy student, happy work!)
• Communications Skills (Body Language, Greetings and Welcome, Telephone Skills and taking messages, how to introduce customers and work staff)
• Business & Restaurant Etiquette (We follow the international rules)
• Table setting and Napkin Folding (We learn casual and formal table settings and more than 6 different napkin folds)
• Learn about all the different serving dishes, glasses, cutlery and serving tools (and how to use them)
• Taking the order & Upsells (Let’s sell the menu!)
• Serving the perfect Wine (Learn to serve wine like a true Sommelier)
• Serving the Food (Procedures, order of serving – we teach the how to
• The Paying Customer (How to finalize payment quickly and easily and close out the table)
• All about the Your Region (5 Star Waiters are informed of events and tourist hotspots)
• How to deal with Customer problems and Complaints
• 12 Steps to a satisfied Customer – a step by step guide (golden nuggets!)
• The Service Difference – become 5 Star Waiters!
R850.00