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BUNDLE DEAL: Waiter Training & Customer Care and Front Office Skills Online Courses

SAVE a R300 by purchasing both courses.
Valid from 18 – 24 December 2024.

Price Includes:
Certificate
8 – 9 hours of training videos
Complete in your own time
Lifetime Access

** As soon as payment has been made, we will open a Student Account for you and send you the Login Details. 
You can then start learning straight away!

Original price was: R900.00.Current price is: R600.00.

Full Description

WAITER TRAINING ONLINE COURSE MODULES

Personal Hygiene, Healthcare & Personal Growth (we start with the student and spend a session on personal growth with development tests, motivation, how to do financial and future planning, teamwork and overall well-being – Happy student, happy work!)
Communications Skills (Body Language, Greetings and Welcome, Telephone Skills and taking messages, how to introduce customers and work staff)
Business & Restaurant Etiquette (We follow the international rules)
Table setting and Napkin Folding (We learn casual and formal table settings and more than 6 different napkin folds)
Learn about all the different serving dishes, glasses, cutlery and serving tools (and how to use them)
Taking the order & Upsells (Let’s sell the menu!)
Serving the perfect Wine (Learn to serve wine like a true Sommelier)
Serving the Food (Procedures, order of serving – we teach the how to
The Paying Customer (How to finalize payment quickly and easily and close out the table)
All about the Your Region (5 Star Waiters are informed of events and tourist hotspots)
How to deal with Customer problems and Complaints
12 Steps to a satisfied Customer – a step by step guide (golden nuggets!)
The Service Difference – become 5 Star Waiters!

 

CUSTOMER CARE & FRONT OFFICE SKILLS COURSE MODULES

  1. Personal Hygiene, Healthcare & Personal Growth: We start with the student and spend a session on personal growth with development tests, motivation, how to do financial and goal setting planning and how to be successful with teamwork.  We talk about Inventory of your Skills and attitude in the workplace and overall well-being –   Happy student, happy workplace!
  2. Advanced Communications Skills (Body Language, Greetings and Welcome, Advanced Telephone Skills and taking Messages, Perfect Customer orientated language, Advanced Listening Skills).
  3. Advanced Listening Skills
  4. Advanced Customer Care Techniques
  5. How to deal with Customer problems and Complaints (Problem solving)
  6. 12 steps to a satisfied Customer – a step by step guide (golden nuggets!)
  7. Receptionist Skills & Tasks
  8. Front of House Skills
  9. Shop Assistant Skills
  10. Business Etiquette and how to introduce Customers to Staff and Management.
  11. Become a Five Star Customer Service Specialist!

 

Original price was: R900.00.Current price is: R600.00.

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