Advanced Housekeeping Training for Guesthouse Workers
Do you have new staff that need some training? Current staff that could use a refresher course?
THEN THIS COURSE IS FOR YOU! Let us train your Guesthouse and Cleaning Staff to become FIVE STAR Housekeepers & Servers! We will teach them to be able to manage the Guesthouse in your absence, be able to receive bookings, welcoming customers and we even have a full breakfast cooking session.
This is a 2 x Full Day Course (08:30 – 16:30)
For Online Booking & Payments, Please select the date and number of students and Click Add To Cart
For Manual Bookings, please complete the form below and we will send you an invoice
MORE ABOUT THIS COURSE:
This is a very hands-on and practical training and the following subjects will be attended to:
• Personal Hygiene, Healthcare & Personal Growth (we start with the student and spend a session on personal growth with development tests, motivation, how to do financial and future planning, teamwork and overall well-being – Happy student, happy work!)
• The Cleaning Schedule & Checklists
• The Cleaning Kit: Cleaning products and the proper quantity and usage thereof
• Laundry: Washing & Ironing
• Guest Rooms: The perfect Bed
• Advanced Communications Skills (Body Language, Greetings and Welcome, Telephone Skills and taking Messages, Perfect Customer orientated language, Listening Skills)
• How to deal with Customer problems and Complaints (Problem solving)
• 12 steps to a satisfied Customer – a step by step guide (golden nuggets!)
• Business Etiquette and Introducing the customer
• Bookings for Accommodation receiving the customer on arrival, payments and departure.
• Table setting & napkin folding (also learning about all the different dishes, serving ware, cutlery, glassware etc)
• Preparing the perfect breakfast (full practical session – we cook a full breakfast)
• Serving your customer at Breakfast like a 5 Star waiter (food and drinks – also full practical session)
** Full Course Manual
** Certificate on Completion
** All Breakfast Ingreadients
** Pratical Sessions for Table Setting & Serving
** Napkins for Practical Session
The Service Difference – become 5 Star Housekeepers!