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RHBC Front Of House & Waiter Training

by | Sep 22, 2025

WELCOME! I am so excited that you are here, and I really look forward to teaching you everything I can!

In this course you will learn the skills needed to be FIVE STAR Front Of House Staff and Waiters!

All the best and enjoy the course!

Karin de Bruin

This content is for RHBC Front Office & Waiter Training students only.
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Course Information

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Course Instructor

Karin de Bruin Karin de Bruin Author

How The Course Works

How does the course work?
Lesson 1 of 2 within section How The Course Works.
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Be the Best Waiter Today
Lesson 2 of 2 within section How The Course Works.
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Hygiene, Healthcare & Safety

Personal Grooming
Lesson 1 of 4 within section Hygiene, Healthcare & Safety.
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Hygiene, Healthcare & Safety
Lesson 2 of 4 within section Hygiene, Healthcare & Safety.
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Hygiene, Healthcare & Safety
Lesson 3 of 4 within section Hygiene, Healthcare & Safety.
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Hygiene & Healthcare: Take The Test
Lesson 4 of 4 within section Hygiene, Healthcare & Safety.
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Has Quiz

Let’s Talk About You

Personal Growth: The Three Tests
Lesson 1 of 7 within section Let's Talk About You.
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Selfcheck Test 1
Lesson 2 of 7 within section Let's Talk About You.
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Selfcheck Test 2
Lesson 3 of 7 within section Let's Talk About You.
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Selfcheck Test 3
Lesson 4 of 7 within section Let's Talk About You.
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Selfcheck Test 3 Answers
Lesson 5 of 7 within section Let's Talk About You.
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After the Selfcheck Test
Lesson 6 of 7 within section Let's Talk About You.
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Skills, Self Esteem & Goal Setting
Lesson 7 of 7 within section Let's Talk About You.
1

Business Etiquette

Greetings & Welcome
Lesson 1 of 3 within section Business Etiquette.
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Learn More About Greetings
Lesson 2 of 3 within section Business Etiquette.
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Waiter Business Etiquette: Take The Test
Lesson 3 of 3 within section Business Etiquette.
0
Has Quiz

What Is Customer Service?

What is customer service?
Lesson 1 of 7 within section What Is Customer Service?.
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What Does Customer Service Mean To You?
Lesson 2 of 7 within section What Is Customer Service?.
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Client Service Tips
Lesson 3 of 7 within section What Is Customer Service?.
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3 Tips for Customer Service Professionals
Lesson 4 of 7 within section What Is Customer Service?.
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Best Client Service Tips
Lesson 5 of 7 within section What Is Customer Service?.
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Five Star Service Skills
Lesson 6 of 7 within section What Is Customer Service?.
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Waiter Customer Service: Take The Test
Lesson 7 of 7 within section What Is Customer Service?.
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Has Quiz

Front Of House Communication Skills

What is Communication?
Lesson 1 of 6 within section Front Of House Communication Skills.
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Learn Effective Communication Skills
Lesson 2 of 6 within section Front Of House Communication Skills.
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Common Barriers To Effective Communication
Lesson 3 of 6 within section Front Of House Communication Skills.
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How Miscommunication Happens
Lesson 4 of 6 within section Front Of House Communication Skills.
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How To Improve Your Communication Skills
Lesson 5 of 6 within section Front Of House Communication Skills.
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Communication Skills: Take The Test
Lesson 6 of 6 within section Front Of House Communication Skills.
0
Has Quiz

Front Of House Listening Skills

Is Listening Not Hearing?
Lesson 1 of 4 within section Front Of House Listening Skills.
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The Principles Of Listening
Lesson 2 of 4 within section Front Of House Listening Skills.
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Ways & Signs Of Listening
Lesson 3 of 4 within section Front Of House Listening Skills.
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Common Barriers To Effective Listening
Lesson 4 of 4 within section Front Of House Listening Skills.
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Body Language

What is Body Language?
Lesson 1 of 5 within section Body Language.
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Body Language Tips
Lesson 2 of 5 within section Body Language.
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Waiter’s Body Language
Lesson 3 of 5 within section Body Language.
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More on Body Language
Lesson 4 of 5 within section Body Language.
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Body Language: Take The Test
Lesson 5 of 5 within section Body Language.
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Has Quiz

Angry & Difficult Customers

Difficult and Complaining Customers
Lesson 1 of 6 within section Angry & Difficult Customers.
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Dealing with Difficult Customers
Lesson 2 of 6 within section Angry & Difficult Customers.
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How to handle Difficult Situations
Lesson 3 of 6 within section Angry & Difficult Customers.
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How to deal with Rude Customers
Lesson 4 of 6 within section Angry & Difficult Customers.
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Dealing with Difficult People – A Waiter’s Guide
Lesson 5 of 6 within section Angry & Difficult Customers.
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Difficult Customers: Take The Test
Lesson 6 of 6 within section Angry & Difficult Customers.
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Has Quiz

Different Types Of Restaurants

Types of Restaurants
Lesson 1 of 2 within section Different Types Of Restaurants.
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Waiter Types Of Restaurants: Take The Test
Lesson 2 of 2 within section Different Types Of Restaurants.
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Has Quiz

Etiquette In The Restaurant

Etiquette in the restaurant
Lesson 1 of 2 within section Etiquette In The Restaurant.
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Waiter Restaurant Etiquette: Take The Test
Lesson 2 of 2 within section Etiquette In The Restaurant.
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Has Quiz

Understanding The Role Of The Waiter

What is the Role of the Waiter
Lesson 1 of 8 within section Understanding The Role Of The Waiter.
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5 Top Skills For Waiters
Lesson 2 of 8 within section Understanding The Role Of The Waiter.
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History of Restaurants
Lesson 3 of 8 within section Understanding The Role Of The Waiter.
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Teamwork
Lesson 4 of 8 within section Understanding The Role Of The Waiter.
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Who’s Who In The Kitchen
Lesson 5 of 8 within section Understanding The Role Of The Waiter.
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Waiter’s Toolkit
Lesson 6 of 8 within section Understanding The Role Of The Waiter.
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Who’s Who In Service
Lesson 7 of 8 within section Understanding The Role Of The Waiter.
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Waiter Role: Take The Test
Lesson 8 of 8 within section Understanding The Role Of The Waiter.
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Has Quiz

Menu And Product Knowledge

Menu and Product Knowledge
Lesson 1 of 3 within section Menu And Product Knowledge.
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Be An Informed And Knowledgeable Waiter
Lesson 2 of 3 within section Menu And Product Knowledge.
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Waiter Menu Knowledge: Take The Test
Lesson 3 of 3 within section Menu And Product Knowledge.
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Has Quiz

Beverage Options

Beverage Options
Lesson 1 of 7 within section Beverage Options.
1
Let’s Talk About Wine
Lesson 2 of 7 within section Beverage Options.
1
Pouring A Glass Of Wine
Lesson 3 of 7 within section Beverage Options.
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How To Pour The Perfect Jane Doe
Lesson 4 of 7 within section Beverage Options.
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Let’s Learn The New Way Of Pouring
Lesson 5 of 7 within section Beverage Options.
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How To Do A Half-And-Half
Lesson 6 of 7 within section Beverage Options.
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Waiter Beverages: Take The Test
Lesson 7 of 7 within section Beverage Options.
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Has Quiz

Being A Bartender

How to open and set-up the bar
Lesson 1 of 3 within section Being A Bartender.
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Bar Terminology
Lesson 2 of 3 within section Being A Bartender.
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Bartender – Speed & Multitasking
Lesson 3 of 3 within section Being A Bartender.
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Preparation Of The Restaurant

Beginning and End Of The Shift
Lesson 1 of 5 within section Preparation Of The Restaurant.
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Getting Ready
Lesson 2 of 5 within section Preparation Of The Restaurant.
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5 Senses In Guest Areas
Lesson 3 of 5 within section Preparation Of The Restaurant.
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Duties and Checklists
Lesson 4 of 5 within section Preparation Of The Restaurant.
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Waiter Restaurant Preparation: Take The Test
Lesson 5 of 5 within section Preparation Of The Restaurant.
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Has Quiz

Table Setting

Setting The Perfect Table
Lesson 1 of 8 within section Table Setting.
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A Guide To Stemware
Lesson 2 of 8 within section Table Setting.
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How To Set A Table (Practical Guide)
Lesson 3 of 8 within section Table Setting.
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Table Setting Basic Rules
Lesson 4 of 8 within section Table Setting.
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More About Table Setting
Lesson 5 of 8 within section Table Setting.
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The Do’s And Don’ts Of Table Setting
Lesson 6 of 8 within section Table Setting.
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Serviette Folds
Lesson 7 of 8 within section Table Setting.
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Waiter Table Setting: Take The Test
Lesson 8 of 8 within section Table Setting.
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Has Quiz

Order Taking Techniques

Order Taking Procedures (1)
Lesson 1 of 9 within section Order Taking Techniques.
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Order Taking Procedures (2)
Lesson 2 of 9 within section Order Taking Techniques.
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Order Taking Skills
Lesson 3 of 9 within section Order Taking Techniques.
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Section And Position Numbers
Lesson 4 of 9 within section Order Taking Techniques.
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Taking orders like a Master
Lesson 5 of 9 within section Order Taking Techniques.
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The Menu Sequence
Lesson 6 of 9 within section Order Taking Techniques.
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How To Sell More Wine
Lesson 7 of 9 within section Order Taking Techniques.
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Words To Describe Flavours
Lesson 8 of 9 within section Order Taking Techniques.
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Waiter Order Taking: Take The Test
Lesson 9 of 9 within section Order Taking Techniques.
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Serving Techniques

Serving Procedures – Let’s Start
Lesson 1 of 15 within section Serving Techniques.
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More About Serving Procedures
Lesson 2 of 15 within section Serving Techniques.
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Serving Your Customer (Practical Teaching)
Lesson 3 of 15 within section Serving Techniques.
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How to Serve Beverages
Lesson 4 of 15 within section Serving Techniques.
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How to Carry a Serving Tray and Plates
Lesson 5 of 15 within section Serving Techniques.
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Preventing Falls
Lesson 6 of 15 within section Serving Techniques.
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Bad Waiter
Lesson 7 of 15 within section Serving Techniques.
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Serving Tips
Lesson 8 of 15 within section Serving Techniques.
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Ten Phases of Service
Lesson 9 of 15 within section Serving Techniques.
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Fly In My Soup
Lesson 10 of 15 within section Serving Techniques.
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Tips on how to make more money as a Server
Lesson 11 of 15 within section Serving Techniques.
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Silver Service
Lesson 12 of 15 within section Serving Techniques.
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Common Mistakes and Bad Habits
Lesson 13 of 15 within section Serving Techniques.
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Restaurant Customer Turn Offs
Lesson 14 of 15 within section Serving Techniques.
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Waiter Serving: Take The Test
Lesson 15 of 15 within section Serving Techniques.
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Has Quiz

Billing And Payments

Let’s Talk About Billing and Payments
Lesson 1 of 3 within section Billing And Payments.
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Billing and Payments
Lesson 2 of 3 within section Billing And Payments.
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More on Billing and Payments
Lesson 3 of 3 within section Billing And Payments.
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At The End Of The Course

Well Done!
Lesson 1 of 1 within section At The End Of The Course.
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