Secretary & Personal Assistant Training

This is a 2 x Full Day Course (08:30 – 16:30)

Price Includes:
Full Course Manual
Certificate
Refreshments

Two full day course:  08:30 – 16:30

Price Includes:
Full Course Manual
Certificate
Refreshments

ABOUT THE COURSE

Understanding The Role of a Secretary & Personal Assistant

• Understanding the PA/Secretary role in modern offices
• Supporting managers and teams
• Responsibilities vs general office admin work
• Professional expectations and reliability
• Taking initiative in the workplace

Professional Communication in an Office Environment  

• Communicating on behalf of a manager
• Speaking clearly and professionally with staff, clients & suppliers
• Giving accurate information
• Listening and confirming instructions
• Internal vs external communication

Professionalism at a Higher Level

• Working with managers
• Taking initiative
• Being dependable

Telephone Skills for Secretaries & PAs

• Answering calls professionally on behalf of the company
• Screening and directing calls correctly
• Taking clear and detailed messages
• Handling urgent or important calls
• Maintaining a calm and professional tone

Diary & Appointment Management – Managing your manager’s schedule

• Booking and confirming meetings
• Avoiding double bookings
• Prioritising appointments
• Time management basics

Customer Service in an Office Environment

• Representing the company professionally
• Creating a strong first impression
• Handling enquiries politely and efficiently
• Dealing with difficult clients professionally
• Knowing when to escalate issues

Email & Written Communication

• Writing simple professional emails
• Responding on behalf of a manager
• Clear and concise written communication
• Proper tone and etiquette
• Basic message structuring

Document Handling & Confidentiality

• Handling sensitive and confidential information
• Organising important documents
• Filing systems and record keeping
• Trust and professionalism in the workplace
• Attention to detail

Supporting Meetings & Task Management

• Preparing for meetings (documents, space, materials)
• Taking basic notes during meetings
• Following up on tasks
• Managing multiple responsibilities
• Staying organised under pressure

Time Management Skills

• Working under pressure
• Handling multiple tasks
• Knowing what is urgent