Customer Care & Front Office Skills Workshop for Receptionists & Shop Assistants

Do you sometimes wish there was a place where you could send your staff for inspiration?

Would you like your receptionist, front of house staff or sales staff to learn more about customer service and business etiquette? Do you have new staff that needs to learn to ropes?

THEN THIS COURSE IS FOR YOU!  Let us train your staff to become 5 Star Customer Care Experts!

This is a 1 x Full Day Course (08:30 – 16:30)

Price Includes:
Full Course Manual
Certificate
Refreshments
Practical Session

PLEASE CONTACT us for the Next Available Dates on info@hermanustraining.co.za or 084 05 2086

This is a One Full Day Course:  08:30 – 16:30

Price Includes:
Full Course Manual
Certificate
Refreshments
Pratical Session

This is a very hands-on and practical training and the following subjects will be attended to:  

1. Personal Hygiene, Healthcare & Personal Growth: We start with the student and spend a session on personal growth with development tests, motivation, how to do financial and goal setting planning and how to be successful with teamwork.  We talk about Inventory of your Skills and attitude in the workplace and overall well-being –   Happy student, happy workplace!
2. Advanced Communications Skills (Body Language, Greetings and Welcome, Advanced Telephone Skills and taking Messages, Perfect Customer orientated language, Advanced Listening Skills). This whole session is very practical and we learn with roleplay.
3. Advanced Listening Skills (This whole session is very practical and we learn with roleplay)
4. Advanced Customer Care Techniques
5. How to deal with Customer problems and Complaints (Problem solving)
6. 12 steps to a satisfied Customer – a step by step guide (golden nuggets!)
7. Receptionist Skills & Tasks
8. Front of House Skills
9. Shop Assistant Skills
10. Business Etiquette and how to introduce Customers to Staff and Management.
11. Become a Five Star Customer Service Specialist!