height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=966454511282392&ev=PageView&noscript=1" /

Thank You For Your Interest In The

Customer Care & Front Office Skills Workshop

For Receptionists and Shop Assistants

Buy the Online Course Today
For Only R450 (Once-Off Payment)


What Will You Learn?

This course is specifically for people that work a lot with customers. It is for Receptionists, Front of House Staff and Shop Assistants. Learn 5 STAR Customer Service Skills!

The Course Modules

Module #1:
Hygiene, Healthcare & Safety

What you should know for Safety Procedures

Module #2:
Let’s Talk About You

Personal Growth & Life Skills

Module #3:
How To Be A Good Receptionist

Qualities, Skills, Tips & Tricks

Module #4:
Front Office Skills

20 Tips to excell in your office

Module #5:
Serving Tea & Coffee

Make your customers feel welcome

Module #6:
Business Etiquette

How to greet people professionally

Module #7:
Introducing Two People

Learn the professional way to introduce

Module #8:
Customer Service Skills

Learn 5 Star customer service tips

Module #9:
Dealing With Difficult & Angry Customers

Master this skill with flair

Module #10:
Body Language

Learn to read your customers

Module #11:
Telephone Skills

20 Tips to be the best on the phone

Module #12:
Communication Skills

Learn 5 Star customer service tips

Module #13:
Listening Skills

Learn the art of active listening

Module #14:
Exams & Certificate

Time to earn your certificate

Are You Ready To Start?

Just CLICK the BUTTON below


What Our Customers Say

Don’t just take our word – this is what some of our students says

Definitely worth it

“This course gave me the tools and skills to communicate much better with my customers. My business is growing because of that. Thanks Karin!” 

Paul Adams

I learned so much!

“Thank you Karin for this amazing course. It really made my dealings with customers so much better and easier. I now know what to do with difficult customers!”

Amanda Mfiki

What a difference it made

“This course helped me to get a promotion! My manager saw the difference in the way I was talking to customers, and gave me the promotion I have been working for a long time.” 

Lungile Tunukele

Customer Care now a breeze

“I used to be very shy and it was difficult for me to talk to customers. This course gave me the skills and confidence to serve my customers much better. Thank you!” 

Christine McVeigh

How Does The Payment Work?

Here Are All The Different Payment Options


PAY WITH PAYFAST: South African Payment Gateway. Select the options inside Payfast of paying with your Debit Card or Credit Card. As soon as the payment goes through, you will immediately receive an email with your Log In details, and can start learning straight away.


CASH PAYMENT WITH SCODE:  Contact me on WhatsApp 084 305 2086. I will send you an SCode to your cellphone via sms. You can then make a Cash Payment at any Checkers counters. Then send me the proof of payment on WhatsApp and I will then connect you to the Online Course and send you the Log In details. You can then start learning immediately.


PAY WITH PAYMENT REQUEST LINK: I will send you a Payment Request Link to your email, directly from my Website Payment Gateway. You just follow the link and can make a payment with your Debit Card via Payfast on your cellphone. As soon as the payment has gone through, I will connect you to the Online Course and send you the Log In details. You can then start learning immediately.


PAY FROM INVOICE: You can contact me on WhatsApp 084 305 2086 or email me on info@hermanustraining.co.za  I will then send you an invoice that you can pay by EFT.  As soon as the payment has gone through, I will connect you to the Online Course and send you the Log In details. You can then start learning immediately.

Frequently Asked Questions

Please let us know if you have any more questions not answered below.
Contact us on info@hermanustraining.co.za or 084 305 2086

For how long will I have access to the course?

Once you purchase the course, you will have lifetime access.

Do I have to pay anything extra?

No, this is a once-off payment, that includes the course as well as your certificate. No additional costs.

Do I receive a certificate and when?

Once you have completed the course and exams, your certificate will immediately be sent to your email.

Can someone else also use the course that I purchased?

No, this is for only one user and you will receive only one certificate.

Is it difficult to do on your cellphone?

This course is made for the cellphone user. We have made the course as user friendly as possible. Just read the instruction and click the buttons. You will see, very easy!

Do you have a money back guarantee?

Since it is knowledge that I cannot take back, we unfortunately don’t have a money back guarantee. But, we are fully confident in our course and in what you will learn.

Who can I contact if there is a problem with the course or my access to it?

Just contact our Support Team on support@hermanustraining.co.za or 084 305 2086.

Who is the Hermanus Self-Improvement Centre?

We are very proud to say that we have been training students in the Overberg Region (Western Cape) for 20 years this year!!
With these years of experience, we have perfected each course to teach you exactly what you need to know – no fluff, just useful knowledge that can be implemented for success in the workplace.

WhatsApp 084 305 2086