Office Administrator for Office & Administration Staff

This is a 1 x Full Day Course (08:30 – 16:30)

Price Includes:
Full Course Manual
Certificate
Refreshments
Practical Sessions

One full day course:  08:30 – 16:30

Price Includes:
Full Course Manual
Certificate
Refreshments
Pratical Sessions

This is a very hands-on and practical training and the following subjects will be attended to:  

1. Personal Growth: We start with the student and spend a session on personal growth with development tests, motivation, how to do goal setting planning and how to be successful with teamwork.  We talk about Inventory of your Skills and attitude in the workplace and overall well-being –   Happy student, happy workplace!
2. Dress Code and Professional Behaviour: Office dress code policy and expectations for professional behavior, including punctuality, respectfulness, and integrity.
3. Respecting Diversity in the Workplace: The value of diversity and inclusion in the workplace, promoting mutual respect, understanding, and appreciation for colleagues from different backgrounds.
4. Understanding the Office Environment: The layout of the office, key areas such as reception, meeting rooms, etc., and introduce any specific terminology used in the office.
5. Introduction to Key Personnel and Departments: An overview of important individuals and departments within the organization, including their roles and how the office administrator interacts with them.
6. Overview of Daily Responsibilities: Typical tasks and responsibilities that the office administrator will encounter on a day-to-day basis.
7. Email Etiquette and Management: Best practices for writing professional emails, managing inbox organization, and responding to emails promptly
8. Phone Etiquette and Handling Calls: How to answer and transfer calls professionally, take messages accurately, and handle difficult callers.
9. Handling Incoming and Outgoing Mail: The process for sorting, distributing, and sending mail within the office.
10. Scheduling Meetings and Appointments: The steps for scheduling meetings, booking conference rooms, sending meeting invites, and managing calendars.
11. Organizing Files and Documents: Maintaining a well-organized filing system, including file naming conventions, folder structures, and digital storage solutions.
12. Data Entry and Record Keeping: The importance of accurate data entry, maintaining databases, and keeping records up-to-date.
13. Effective Communication Skills: Strategies for clear and concise communication, active listening, and conveying messages effectively.
14. Handling Difficult Situations with Diplomacy: Tips for de-escalating conflicts, addressing complaints, and handling difficult conversations with tact and professionalism.
15. Collaborating with Team Members: Importance of teamwork, communication, and collaboration in achieving common goals within the office.
16. Time Management Skills: Prioritizing tasks, managing deadlines and how to avoid procrastination.
17. Maintaining Confidentiality: The importance of respecting confidentiality and handling sensitive information with discretion.
18. Roleplay Sessions: We practive real life situations in the safe environment of the classroom.