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Call Centre Specialist for Customer Support Staff & Telemarketers

This is a 1 x Full Day Course (08:30 – 16:30)

Price Includes:
Full Course Manual
Certificate
Refreshments
Practical Session

For Online Booking & Payments, Please select the date and number of students and Click Add To Cart

R850.00

For Manual Bookings, please complete the form below and we will send you an invoice


Full Description

One full day course:  08:30 – 16:30

Price Includes:
Full Course Manual
Certificate
Refreshments
Practical Sessions

This is a very hands-on and practical training and the following subjects will be attended to:  

  1. Personal Growth: We start with the student and spend a session on personal growth with development tests, motivation, how to do goal setting planning.  We talk about Inventory of your Skills and attitude in the workplace and overall well-being –   Happy student, happy workplace!
  2. Understanding the Role of a Call Centre Specialist: Understanding your role makes you a better employee
  3. Stress Management – How to stay calm under pressure: For any person who deals with customer problems or difficult customers on the telephone all day, this is a skill we spend a lot of time aquiring.
  4. Advanced Telephone Skills: Greetings and the first few seconds.
  5. Importance of Product/Service Knowledge for Call Centre Specialists: Knowing your product or service well can result in exceptional success
  6. Handling Frequently Asked Questions: How to still be excited to answer the same questions everyday
  7. Handling Multiple Calls Simultaneously: Learn this amazing skill to be the best on the phone
  8. Perfect Customer orientated language: Speak easily understandable english for quality conversations
  9. Positive vs Negative Language on the Telephone: Learn effective communication skills
  10. Advanced Active Listening Techniques: Learn to listen not only to words, but the emotions of your customer
  11. How to deal with Customer problems and Complaints: Perfect problem solving techniques
  12. Time Management Techniques: Effective techniques to manage your call time
  13. Roleplay: We spend a good amount of time to physically practice our skills

 

R850.00

For Online Booking & Payments, Please select the date and number of students and Click Add To Cart

For Manual Bookings, please complete the form below and we will send you an invoice