height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=966454511282392&ev=PageView&noscript=1" /

Customer Care & Front Office Skills Workshop

by | Feb 16, 2024

WELCOME! I am so excited that you are here, and I really look forward to teaching you everything I can!

In this course you will learn the skills needed to be a great Receptionist, Shop Assistant or basically any person working directly with customers.

Learn the skills today to become a FIVE STAR customer service specialist!

All the best and enjoy the course!

Karin de Bruin

This content is for Customer Care & Front Office Skills Workshop and Black Friday 2024 Special For Both students only.
JOIN NOW
Already a member? Log in here

Course Information

Difficulty: Beginner

Categories:

Tags: , , , ,

Course Instructor

Karin de Bruin Karin de Bruin Author

Let’s Get Started

How does the course work?
3

Hygiene, Healthcare & Safety

Personal Grooming
2
Hygiene, Healthcare & Safety In The Office
1
Hygiene & Healthcare: Take The Test
1

Let’s Talk About You

Personal Growth: The Three Tests
1
Selfcheck Test 1
0
Selfcheck Test 2
0
Selfcheck Test 3
0
Selcheck Test 3 Answers
0
Skills, Self Esteem & Goal Setting
4

How To Be A Good Receptionist

Receptionist Qualities, Skills & Tips
2
Good Receptionist: Take The Test
1

Front Office Skills

20 Best Front Office Skills Tips
1
Front Office Skils: Take The Test
1

Serving Tea & Coffee to Guests

How To Serve Tea & Coffee In The Office
1
Tea/Coffee: Take The Test
2

Business Etiquette

Greetings & Welcome
1
Learn More About Greetings
1
Business Etiquette Rules That Matter
3
Business Etiquette: Take The Test
1

Introductions & Forms of Address

How To Introduce People
2
Introductions: Take The Test
1

Customer Service Skills

What Is Customer Service?
1
Best Client Service Tips
1
Five Star Service Skills
1
Test: How positive is your attitude to customer relationships?
2
What Does Customer Service Mean To You?
1
Customer Service: Take The Test
1

Angry & Difficult Customers

How To Deal With Customer Problems & Complaints
1
How To Deal With Difficult Customers & Abusive Language
1
How To Deal With Rude Customers
2
Difficult Customers: Take The Test
1

Body Language

What is Body Language?
1
Body Language Tips
1
Body Language: Take The Test
2

Telephone Skills

Telephone Greetings & General Tips
1
Tips To Improve Telephone Communication
1
More Tips and The Telephone Message
1
Better English On The Telephone
2
Telephone Skills: Take The Test
2

Communication Skills

What is Communication?
1
Learn Effective Communication Skills
1
Common Barriers To Effective Communication
1
How Miscommunication Happens
1
How To Improve Your Communication Skills
1
Communication Skills: Take The Test
0

Listening Skills

Is Listening Not Hearing?
1
The Principles Of Listening
0
Ways & Signs Of Listening
1
Common Barriers To Effective Listening
0
Listening Skills: Take The Test
0

Time For Exams

The Final Test
1
End Of The Course & Certificate
1