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Customer Care & Front Office Skills Workshop

by | Feb 16, 2024

WELCOME! I am so excited that you are here, and I really look forward to teaching you everything I can!

In this course you will learn the skills needed to be a great Receptionist, Shop Assistant or basically any person working directly with customers.

Learn the skills today to become a FIVE STAR customer service specialist!

All the best and enjoy the course!

Karin de Bruin

This content is for Customer Care & Front Office Skills Online Course students only.
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Course Information

Difficulty: Beginner

Categories:

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Course Instructor

Karin de Bruin Karin de Bruin Author

Let’s Get Started

How does the course work?
Lesson 1 of 1 within section Let's Get Started.
3

Hygiene, Healthcare & Safety

Personal Grooming
Lesson 1 of 3 within section Hygiene, Healthcare & Safety.
2
Hygiene, Healthcare & Safety In The Office
Lesson 2 of 3 within section Hygiene, Healthcare & Safety.
2
Hygiene & Healthcare: Take The Test
Lesson 3 of 3 within section Hygiene, Healthcare & Safety.
1
Has Quiz

Let’s Talk About You

Personal Growth: The Three Tests
Lesson 1 of 6 within section Let's Talk About You.
1
Selfcheck Test 1
Lesson 2 of 6 within section Let's Talk About You.
0
Has Quiz
Selfcheck Test 2
Lesson 3 of 6 within section Let's Talk About You.
0
Has Quiz
Selfcheck Test 3
Lesson 4 of 6 within section Let's Talk About You.
0
Has Quiz
Selcheck Test 3 Answers
Lesson 5 of 6 within section Let's Talk About You.
0
Skills, Self Esteem & Goal Setting
Lesson 6 of 6 within section Let's Talk About You.
4

How To Be A Good Receptionist

Receptionist Qualities, Skills & Tips
Lesson 1 of 2 within section How To Be A Good Receptionist.
2
Good Receptionist: Take The Test
Lesson 2 of 2 within section How To Be A Good Receptionist.
1
Has Quiz

Front Office Skills

20 Best Front Office Skills Tips
Lesson 1 of 2 within section Front Office Skills.
2
Front Office Skils: Take The Test
Lesson 2 of 2 within section Front Office Skills.
1
Has Quiz

Serving Tea & Coffee to Guests

How To Serve Tea & Coffee In The Office
Lesson 1 of 2 within section Serving Tea & Coffee to Guests.
1
Tea/Coffee: Take The Test
Lesson 2 of 2 within section Serving Tea & Coffee to Guests.
2
Has Quiz

Business Etiquette

Greetings & Welcome
Lesson 1 of 4 within section Business Etiquette.
1
Learn More About Greetings
Lesson 2 of 4 within section Business Etiquette.
1
Business Etiquette Rules That Matter
Lesson 3 of 4 within section Business Etiquette.
3
Business Etiquette: Take The Test
Lesson 4 of 4 within section Business Etiquette.
1
Has Quiz

Introductions & Forms of Address

How To Introduce People
Lesson 1 of 2 within section Introductions & Forms of Address.
2
Introductions: Take The Test
Lesson 2 of 2 within section Introductions & Forms of Address.
1
Has Quiz

Customer Service Skills

What Is Customer Service?
Lesson 1 of 6 within section Customer Service Skills.
1
Best Client Service Tips
Lesson 2 of 6 within section Customer Service Skills.
1
Five Star Service Skills
Lesson 3 of 6 within section Customer Service Skills.
1
Test: How positive is your attitude to customer relationships?
Lesson 4 of 6 within section Customer Service Skills.
2
Has Quiz
What Does Customer Service Mean To You?
Lesson 5 of 6 within section Customer Service Skills.
1
Customer Service: Take The Test
Lesson 6 of 6 within section Customer Service Skills.
1
Has Quiz

Angry & Difficult Customers

How To Deal With Customer Problems & Complaints
Lesson 1 of 4 within section Angry & Difficult Customers.
1
How To Deal With Difficult Customers & Abusive Language
Lesson 2 of 4 within section Angry & Difficult Customers.
1
How To Deal With Rude Customers
Lesson 3 of 4 within section Angry & Difficult Customers.
2
Difficult Customers: Take The Test
Lesson 4 of 4 within section Angry & Difficult Customers.
1
Has Quiz

Body Language

What is Body Language?
Lesson 1 of 3 within section Body Language.
1
Body Language Tips
Lesson 2 of 3 within section Body Language.
1
Body Language: Take The Test
Lesson 3 of 3 within section Body Language.
2
Has Quiz

Telephone Skills

Telephone Greetings & General Tips
Lesson 1 of 5 within section Telephone Skills.
1
Tips To Improve Telephone Communication
Lesson 2 of 5 within section Telephone Skills.
1
More Tips and The Telephone Message
Lesson 3 of 5 within section Telephone Skills.
1
Better English On The Telephone
Lesson 4 of 5 within section Telephone Skills.
2
Telephone Skills: Take The Test
Lesson 5 of 5 within section Telephone Skills.
2
Has Quiz

Communication Skills

What is Communication?
Lesson 1 of 6 within section Communication Skills.
1
Learn Effective Communication Skills
Lesson 2 of 6 within section Communication Skills.
1
Common Barriers To Effective Communication
Lesson 3 of 6 within section Communication Skills.
1
How Miscommunication Happens
Lesson 4 of 6 within section Communication Skills.
1
How To Improve Your Communication Skills
Lesson 5 of 6 within section Communication Skills.
1
Communication Skills: Take The Test
Lesson 6 of 6 within section Communication Skills.
0
Has Quiz

Listening Skills

Is Listening Not Hearing?
Lesson 1 of 5 within section Listening Skills.
1
The Principles Of Listening
Lesson 2 of 5 within section Listening Skills.
0
Ways & Signs Of Listening
Lesson 3 of 5 within section Listening Skills.
1
Common Barriers To Effective Listening
Lesson 4 of 5 within section Listening Skills.
0
Listening Skills: Take The Test
Lesson 5 of 5 within section Listening Skills.
0
Has Quiz

Time For Exams

The Final Test
Lesson 1 of 2 within section Time For Exams.
1
Has Quiz
End Of The Course & Certificate
Lesson 2 of 2 within section Time For Exams.
1
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